Finding and Hiring the Best Employees for Your Practice
Karyn Gavzer, MBA, CVPM |
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Getting the right people on the bus is critical! This session outlines a step-by-step approach to finding the best employees for your practice.
You will learn how to:
- Identify the skills and knowledge needed for success in the position
- Efficiently manage applications and resumes you receive
- Know what questions to ask/not ask in the interview
- Use performance-based questions to gain insight on interviews
- Utilize skills testing and other techniques to assess skill level and fit
Employee Motivation, Accountability and Retention
Employee motivation and retention begin with alignment between the employees' goals and the goals of the practice. Using the right tools, setting clear expectations, and consistently providing rewards and punishment that support your goals will get you there!
You will learn:
- How to set clear expectations and create an environment that fosters commitment and best effort from employees
- Ways to use discipline effectively
- How to use rewards correctly
- To gain control and accountability with the What/When/Who-method
- Performance evaluation and disciplinary tools to ensure fairness and fit
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This session will focus on business accounting and financial issues that form the foundation for effectively managing a practice. The emphasis is on practical application and use of the information to increase the bottom line.
You will learn:
- Basic financial statements and the wealth of management information they provide
- Key financial and operational elements to monitor so you can stay on top of your practice
- What it means to be a fixed cost business, and using this to your advantage
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This session will not only serve as a primer on the basics of employment
law, it will provide you with advice on how to protect your practice.
You will learn:
- Basic legal concepts including litigation, contracts, statutes
and damages
- How to identify risk areas associated with hiring, managing and terminating
employees, including discrimination, sexual harassment, pregnancy and drug
testing
- How to develop risk management and prevention systems in your practice,
including checklists of questions to ask (and NOT ask) and ways to avoid
lawsuits
- A general understanding of federal laws and state laws that apply
to the employment relationship, including anti-discrimination laws, wage
and hour law (including comp-time issues and the independent contractor
relationship)
- Updates on developing areas of law concerning employees
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With the economy making daily headlines it is important for you to find ways to be more efficient with your finances. One understated asset in all veterinary clinics is inventory. Inventory has been identified in several economic studies as the second largest expense in a veterinary practice, second only to the cost of human resources. Inventory items are a practice asset and should be managed as critically and diligently as cash on-hand. The ability to manage inventory will improve your cash flow and profitability. This session strives to provide the information needed to effectively manage your inventory and the tools necessary to implement this knowledge in your clinic.
You will learn how to:
- Create an inventory management strategy that utilizes personnel, time management, organization and technology
- Control inventory to minimize expenses
- Utilize tools within your practice to improve accountability of inventory
- Develop a physical inventory count system to better track your inventory
- Get everyone in the practice invested in the importance of inventory control
- Differentiate between profit margin and product markup when selling inventory
- Develop a merchandising strategy for better product placement and marketing
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What Every Practice Manager Needs to Know About Medical Records
Laurie Miller, RVT, CVT, CVPM |
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Record keeping has a significant impact on your workflow, productivity and profitability. Medical records are the written legal proof of the quality of care being practiced. In addition, they reflect the quality of medicine your practice provides, and require more information as medical care becomes more sophisticated.
You will learn:
- How templates and forms can streamline workflow, ensure accuracy and help maintain hospital protocols and standards
- How medical records improve compliance, ensure consistency of care and reduce liability risk
- Why team members (including doctors) must be trained to keep good records
- The benefits and drawbacks of paperless recordkeeping
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Behavioral Styles (DiSC)
Application, Action Planning and Wrap Up
Sal Silvester |
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This workshop uses the DiSC behavior style framework to help participants understand some of the most important aspects of team effectiveness and communication. It provides a foundation for participants to better understand themselves and their team members.
Participants learn to recognize the characteristics of each DiSC style and understand their unique preferences of each style. They also learn to adjust their communication to meet the needs and styles of those around them.
You will learn a series of interactive and experiential activities designed to help participants:
- Understand themselves and others through the DiSC model
- Appreciate the communication preferences of different people
- Build strategies to adapt their behaviors for more effective communication
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