| Veterinary Management School (VMS) Level One
VMS Level One | Agenda | Speakers |
Hotel | Registration | FAQs
October 22-25, 2008
Golden, Colorado
Who Should Attend
Have you been a member of a practice team previously and recently begun managing? Or are you moving in to the veterinary profession from another management role? VMS Level One is for you. It was designed specifically for the needs of new managers.
What You’ll Learn
VMS Level One offers a specialized curriculum that includes seven core areas:
- Communication Style
- Employment Law
- Financial Benchmarking
- Basic Accounting and Practice Finance
- Practice Operations
- Inventory Management
- Client Service
Highlights
- Networking Lunches
- Hosted Reception
- Inspiring Closing Session
- Complimentary copy of Practice Made Perfect, the helpful veterinary practice management book that will be used throughout the course and for reading assignments before the course begins
Your Registration Includes
- Four complete days of management CE
- 28 hours of instruction and CE credit
- All course materials and printed proceedings
- Continental breakfasts and refreshment breaks each day
- Networking lunches each day
- Hosted reception
- Certificate of completion
- The book, Practice Made Perfect – A Guide to Veterinary Practice Management
Learning Objectives
Your Role in Increasing Practice Harmony
Michael Maudlin, MA
Being an effective manager and leader requires an understanding of
your individual communication and leadership style. This session will
help you discover the “ins and outs” of your personal style.
You will learn:
- Your own personality styles and how to make the most of your strengths
as a leader or manager
- Your personality style challenges as a leader or manager in the
practice
- How to develop the personality-based skills necessary to build
effective interpersonal relationships
- How to apply knowledge of approaches to motivation and conflict
resolutions
Note: We will mail you the Myers-Briggs Type Indicator test in advance
of the class. You will be asked to complete the test and return it prior
to the program.
Employment Law
William E. Walters, JD
This session will not only serve as a primer on the basics of employment
law, it will provide you with solid advice on how to protect your practice.
You will learn:
- Basic legal concepts including litigation, contracts, statutes
and damages
- To identify risk areas associated with hiring, managing and terminating
employees including discrimination, sexual harassment, pregnancy and drug
testing
- How to develop risk management and prevention systems in your practice
including checklists of questions to ask (and NOT ask) and ways to avoid
lawsuits
- A general understanding of federal laws and state laws that apply
to the employment relationship, including anti-discrimination laws, wage
and hour law (including comp-time issues and the independent contractor
relationship)
- Updates on developing areas of law concerning employees
Basic Accounting and Practice Finance
Karen Felsted, CPA, DVM, MS, CVPM
This full-day workshop on business accounting and practice finance provides
a foundation for understanding the key concepts necessary to effectively
manage a practice. The emphasis is on practical application and use of
the information to increase the bottom line.
Note: Each attendee will be asked to bring selected financial information
for hands-on learning.
You will learn:
- The flow of cash in and out of a business and how this is recorded
in a practice’s accounting system
- Basic financial statements and the management information they
provide
- Key financial and operational information to monitor
- Basic budgeting to better manage revenue and expenses
- Profitable pricing strategies
Practice Operations Kicked Up a Notch
Thomas Catanzaro, DVM, MHA, FACHE
Team-based veterinary healthcare delivery is an essential element of all
wellness care programs. It increases staff self-esteem because they’re
more involved, and it also leverages the doctor’s time, leading
to higher practice productivity. This interactive session will look at
the multi-tasking training techniques and scheduling systems proven effective
at hundreds of veterinary practices across the U.S. and Canada.
You will learn:
- How to increase production through a smart appointment schedule
- How to determine if your appointment schedule fits your practice
and community
- How to use staff for maximum production with a higher emphasis
on patient care
- A creative scheduling program for the practice team
Managing Your Inventory Investment
Kathy Fritz
Sponsored by an educational grant from AAHA MARKETLink
This session will provide participants with knowledge of practical inventory
management applications, actions and goals that can immediately be implemented
in a veterinary practice.
You will learn:
- Inventory management terminology and processes
- To understand the difference between margins and mark-ups, and
how to use them
- To recognize when purchasing deals are smart financial decisions
for your practice
- To identify the products in your practice that require accurate
management and forecasting
- Inventory control methods that can help practices become more accountable
for inventory
Client Service Is More Than “Lip-Service”
Shawn McVey, MS, MSW
Everyone says that client service is the key to practice success, and
they also say that their practice provides great service to clients and
patients. In this session we will motivate you to take a hard look at
the quality of services offered at your practice.
You will learn:
- What people need to feel satisfied
- How a veterinary practice can position itself to appeal to what
truly motivates people
- How to build and sustain lasting client relationships
- How to measure client satisfaction
Time Management for Managers
Shawn McVey, MS, MSW
With all the responsibilities you have as a practice manager, learn how to prioritize the most important elements. This session will help you function more efficiently and feel like you can breathe again!
You will learn:
- How to prioritize high payoff activities
- What to do on a daily, weekly and monthly basis
- How to develop strategies to keep the practice going, even in your absence
This is a NEW addition to the VMS Level One Program
When Managers Become Leaders
Shawn McVey, MS, MSW
This closing session is for anyone who wants to be more than a manager.
Leadership is not something people are born with. Some people may have
charisma while others are blessed with aptitude, but true leaders work
to develop the interpersonal and management skills of an effective leader.
You will learn:
- The difference between managing day-to-day activities and leading
a practice team
- How to improve your emotional intelligence
- How to move from being “the boss” to being the leader
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